After Sales & Service
On duty for you 24/7 if required
With our Technical Service & After Sales we are at your side from commissioning on site to production support, maintenance, troubleshooting or with a supply of spare parts.
We have service packages in our program that can be individually adapted to customer requirements. With our service agreement, pre-planning for your production and budget planning is made easier. Packages range from 24/7 on-call support, training, service area support, to fully comprehensive maintenance.
Our service manager and his team are on duty for you 24/7 if necessary. Whether remote or on-site, our highly skilled team will get your facility back up and running as quickly as possible.
Hotline
Our service team provides initial troubleshooting assistance over the phone.
Advice from experienced service technicians:
Mail:
service@group-cts.de
Tel.: +49 8679 91689 210
Remote Support
If the customer has the necessary hardware, our experts provide quick and uncomplicated support via remote access.
Spare parts
We take care of the procurement of spare parts and accessories. Our service staff will be happy to assist you in identifying the correct spare part.
We advise you on the optimal spare parts stocking to minimize unplanned downtimes.
On-site service
We offer full on-site service, which includes maintenance, inspection and repair.
Our experts will inspect your facility and work with you to develop an appropriate action plan. Troubleshooting and advice is provided by our experienced service technicians.
We will be happy to advise you about ways to improve your plant in order to achieve optimum performance.
Maintenance
For a safe availability of your machines/plants
The advantages of a regularly maintained plant are obvious: The value of the plant is maintained and expensive machine failures are avoided. We offer you an analysis of the plant condition and determine the current maintenance requirements.
We agree with you on an individual maintenance contract that is completely tailored to your requirements and possibilities and take care of the maintenance and repair of your machine, including planning, organization and provision of consumables and spare parts.
Trainings
For operational safety, it is of great importance to use trained personnel. We offer practical training directly at the plant. Our experienced trainers plan and teach your employees according to individual needs.
Calibration
We calibrate various measuring systems in coordination with the customer.
More. Than. Automation.